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Minutes: Product launch steering group
Meeting no. 7 · Thursday 8 October 2026 · 14:00 to 15:00 · Manchester office and Teams
Chair | Graham Fletcher | Minutes by | Amira Hassan |
Present | Graham Fletcher, Amira Hassan, Chloe Davies, Ravi Shankar, Ben Okoro | Apologies | Fiona Grant |
Next meeting | Thursday 22 October 2026, 14:00 | Status | On track |
1. Previous minutes
The minutes of 24 September were approved without changes. All four open actions are complete.
2. Launch readiness
Chloe reported that the mobile app passed final testing on 6 October with no critical bugs. Two minor display issues on older Android phones will be fixed in the first update.
Decision: launch date confirmed as Monday 2 November 2026.
3. Marketing plan
Ravi shared the launch campaign. Paid social goes live on 30 October, with an email to 48,000 existing customers on launch day. The group asked for a smaller test send first.
Decision: send a test email to 2,000 customers on 28 October and review open rates before the full send.
4. Support staffing
Ben asked for two extra support agents for the first three weeks. Graham approved temporary cover from the Leeds team.
Decision: two agents from Leeds join the launch rota from 2 to 20 November.
Action items
- Fix Android display issues for version 1.0.1 · Chloe Davies · 30 October
- Prepare and send the test email · Ravi Shankar · 28 October
- Confirm Leeds agents and share the rota · Ben Okoro · 16 October
- Update the launch risk log · Amira Hassan · 15 October
- Book the launch-day all-hands room · Graham Fletcher · done
Any other business
None. Meeting closed at 14:55.
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